MEMBER MANAGEMENT
In this page, Support Agent can manage all the members.
SA can manage the following options:
- Email OTP
- Google Two Factor Authentication
- Passwords
- Certifications
- Login OTP
![](https://academy.amplivo.com/wp-content/uploads/member-management-final-1024x595.png)
Email OTP: SA can enable and disable email otp option for the user using this option.If disabled, then user will not receive any otp on their email.
![](https://academy.amplivo.com/wp-content/uploads/member-management-emailotp-1024x595.png)
Google 2FA: SA can enable or disable google two factor authentication for the security of user account.When google 2fa is enabled, then user will receive otp every time on password reset and login.
![](https://academy.amplivo.com/wp-content/uploads/member-management-2fa-1024x912.png)
Password: SA can reset password for any user using this option.This option can be used when user forgot the password then clicking this button will reset the password.
![](https://academy.amplivo.com/wp-content/uploads/mm-pswd-1024x441.png)
Certification: SA can enable/disable certification for the user. If disabled, user will not be able to download and access their certificate.
![](https://academy.amplivo.com/wp-content/uploads/mm-cert-1024x435.png)
Login: SA can enable/disable login for the user. If disabled user will not be able to login their account.
![](https://academy.amplivo.com/wp-content/uploads/mm-login-1024x437.png)